Shipping policy

Return & Exchange Center

Return & Exchange

 

Destinations

Our EU store ships to all member states of the EU (not including outermost regions or overseas territories) and the UK. We also ship to many other international destinations - please see the shipping section of our checkout for the most up-to-date list.

For delivery to the United States, please order from our US store.

Costs

Shipping costs are calculated at checkout, based on the total weight of your order and the destination address you provide.

Some international orders to non-EU countries may incur additional duties and taxes - see below.

Handling

Orders created in our EU store are shipped from our logistics partner’s warehouse in Berlin, Germany.

We aim to pack and ship fully-paid orders on the same working day if placed before 1pm CET/CEST, or on the next working day if it is received later.

If there are delays processing your payment, this may also delay shipment.

We don’t fulfill orders on weekends or local holidays.

Delivery

Note: Please check your shipping address carefully, as typos and incomplete address information are the most common cause of delivery problems and delays.

Delivery times for shipped orders will vary depending on your location and the regional carrier services available there. During peak holiday seasons this can take longer than normal, so order early to be safe!

If your chosen delivery method supports tracking, you will receive a tracking link in your shipping confirmation email. This link allows you to check the delivery status at any time. For those with an account on our shop, you can also find this link in your order history.

Shipments to some regions may require a signature as proof of delivery.

Shipping outside the EU

Orders shipping to countries outside the EU can incur additional duties and taxes from your local customs authority, and the carrier may require you to pay them before completing the delivery. These can be expensive, so check with your local customs authority before ordering.

Returns

If delivery cannot be completed for any reason, it may be returned to us by the carrier. See our refunds policy for details.

Terms of use

For further information and full details of our shipping policy, see our terms of use.