Community Manager

 

XOUXOU is a family-run business that creates innovative and stylish accessories to improve everyday smartphone handling, bridging the gap between tech and fashion. We are representing a dynamic, smart, and hands-on approach to everyday life. Our international team of eight sold more than 500.000 products to over 70 countries in the last two years.

 

Your role

We’re looking for a passionate and talented Community Assistant to work with our internal team. If you are a self-driven and ambitious tech-savvy professional we would love to meet you. We are expecting you to be experienced in social media, customer care and PR. 

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

 

Responsibilities

  • Set and implement social media and communication campaigns and strategies
  • Provide engaging text, image and video content for all social media and professional accounts
  • Respond to customers in a timely manner
  • Monitor, track and report on feedback and online reviews
  • Coordinate with Marketing, PR and Customer Support and Design teams 
  • Liaise with Development and Sales departments
  • Respond to customers in a timely manner
  • Build relationships with customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends

 

Representative Qualifications and Skills

  • Proven work experience as a community manager or similar role
  • Experience planning and leading community initiatives
  • Ability to identify and track relevant community KPIs
  • Excellent verbal communication skills
  • Excellent writing skills
  • Excellent interpersonal and presentations skills
  • Hands on experience with social media management
  • Ability to interpret website traffic
  • Knowledge of online marketing 
  • Attention to detail, critical-thinker and problem-solver
  • BSc degree in Marketing or relevant field

 

Language skills

  • German (proficient)
  • English (proficient)
  • French (basic)

 

Do you feel the right fit for this opening and are excited about starting your next challenge? Just send your application (CV, cover letter, working examples) to richard@xouxouberlin.com. We are looking forward to hearing from you!

 

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Customer Support Agent

 

XOUXOU is a family-run business that creates innovative and stylish accessories to improve everyday smartphone handling, bridging the gap between tech and fashion. We are representing a dynamic, smart, and hands-on approach to everyday life. Our international team of eight sold more than 500.000 products to over 70 countries in the last two years.

 

Your role

We’re looking for a passionate and talented customer support agent to work with our internal team on providing the best journey for our clients. Customer support will be offered only via email and instagram.

 

Responsibilities

  • Serve customers by providing product and service information and resolving product and service problems.
  • Attract potential customers by answering product and service questions and suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.

 

Representative Qualifications and Skills

  • Customer service experience (one year or more)
  • Quality focus
  • Problem solving
  • Documentation skills
  • Fast touch typing
  • Listening
  • Resolving conflict
  • Analyzing information
  • Multi-tasking
  • Zen-Desk experience (optional)

 

Language skills

  • German (proficient)
  • English (proficient)
  • French (basic)

 

Do you feel the right fit for this opening and are excited about starting your next challenge? Just send your application (CV, cover letter and working examples) to richard@xouxouberlin.com. We are looking forward to hearing from you!